Why so difficult?

When I began asking why it was so difficult to provide greater flexibility in payment schedules, or to provide more personalised options for residents and tenants in how they pay for, access and utilise buildings, the answer I would get is that the property sector is too slow and archaic to introduce these types of services. Over the same period of time the bottom has fallen out from underneath the high street, offices that were once semi empty now lie completely dormant and underutilised, and people's behaviours in how they access and use services has fundamentally changed.

The motivation for me ever since in bringing user-led design and flexibility to the real estate sector is not just to establish a better relationship with a generally disillusioned and disengaged customer base; nor is it to improve corporate efficiencies and performance; it is to drive forward the future potential of our cities, homes and workspaces that are being so horribly undermined by this lack of innovation.

to drive forward the future potential of our cities, homes and workspaces that are being so horribly undermined by this lack of innovation.

Flexibility and adaptation

Flexibility and adaptation were once unattainable features for the functionality and provision of assets. The lack of these features also represents the source of so many of the barriers people experience every time they attempt to relocate their businesses, expand their services or reach new customers. Today Mortar is pioneering user centred design and delivering the technologies that underpin them; developing a new generation of products and services that have the experience of customers at their heart.

Mortar is now at the forefront of how intelligence and user-led design are being adopted, transforming our experience of the built environment, meeting the needs of different communities by delivering access to dynamic, accurate and appropriate information. Where there was once a lack of innovation Mortar drives a future in which the environments we set out to build are more accessible, equitable and sustainable.

Where there was once a lack of innovation Mortar drives a future in which the environments we set out to build are more accessible, equitable and sustainable.